Bill Campos is the CEO of Community Options Australia.
We are an independent, secular, not-for-profit organisation that supports the delivery of best practice, across the breadth of the community care sector.
Some might say we are commercially astute, with not-for-profit values, or metaphorically that we have a commercial brain and a not-for-profit heart.
Ethics – demonstrating integrity and accountability in everything we do.
Excellence – to be recognised as a leader in community care.
Dignity – treating others the way we want to be treated, with fairness and respect.
Open-mindedness – encouraging creativity and curiosity, generating new approaches and expanding options.
Community Options Australia is committed to quality delivery in all aspects of our work and is continually seeking opportunities for improvement. Our high-level quality objectives are:
CLIENT-FOCUSED SERVICE DELIVERY
EXCEPTIONAL CLIENT SATISFACTION
CONSISTENT QUALITY SERVICES
BEST PRACTICE PROCESSES AND PROCEDURES
COMMITTED TO SAFETY
If you have any feedback, compliments, or complaints, please feel free to contact us at firstname.lastname@example.org or call us on 1300 136 606.
From our establishment as a not-for-profit representative organisation in 1996, Community Options Australia became recognised as a leader in the development and delivery of packaged care solutions to a wide range of people. Our core membership of community care organisations are deeply committed and connected to local communities across Australia.
Over 20 years the organisation has evolved and piloted programs that addressed support for people who had high, complex needs. We are the “navigators” who help people find what they need, often during stressful periods of their life. This role is important due to the significant changes to government funding and the new models of care to enable people to stay in their homes.
Community Options Australia has evolved to meet the challenges of the rapidly changing care sector, with a reputation for excellence in contract management, case management and assessment services, and the innovative use of technology.
Relationships are the cornerstone of our organisation. We’re passionate about developing connections across Australia’s community care spectrum, investing in building strong partnerships and collaboration. We understand that local organisations contribute toward great communities and we value what they do.
Community Options Australia works with a team of professionals to provide you the best services.
Ken is the Senior Program Manager for Community Options Australia. With extensive experience as a case and service manager, Ken maintains excellent sector relationships. Ken has a deep knowledge of both RAS and ComPacks, and was recently acknowledged in the development of the updated ComPacks Program Guidelines.
Lana is the bookkeeper for Community Options Australia. Lana moved to Sydney from Macedonia in 2007 to continue her education in accounting.With strong technical and leadership experience, she inspires those she interacts with to engage with strategy and achieve their best. Her philosophy is no one can make a good decision unless it is an informed decision. Lana is committed to making informed decisions for Community Options Australia and she is actively involved in the creation of the success for the organisation.
Deborah is the Project Manager for Community Options Australia. She has previously held senior sales, product and marketing management roles across the spectrum of healthcare sectors including public and private hospitals, critical care, operating theatres, disability and aged care. Deborah reports directly to the Executive Director and is working closely with the Programs Team to deliver projects linked to the overarching strategy and objectives of the organisation.
Jaime is an Intake and Referral Officer at Community Options Australia where she is dedicated to connecting clients with services to help maintain their independence and health. Having previously worked in the disability sector in London Jaime is building her knowledge in community care, and is really enjoying finding solutions to the challenges that are facing clients and the sector.
Pille is a Service Coordinator, delivering a new service model to provide administration and customer service support for ComPacks. Pille has over 7 years’ experience in the Disability Sector in support, coordination and management roles, most recently with the NDIS. She is committed to bringing her experience in the Community Sector to collaborate with our clients and other stakeholders to provide support for people in need to live their lives independently.
Vita is a Service Coordinator with Community Options Australia where she is committed to providing friendly and efficient customer service. With many years of experience in hospitality and an academic background in psychology, Vita aims to help clients to regain independence and confidence through providing services with ComPacks.
Anthony Cunico is a Service Coordinator for Community Options Australia. Anthony brings over 20 years’ experience in the hospitality industry with extensive and diverse professional achievements that include, customer service, team leadership, training, hiring, mentoring and managing a team. In 2017, Anthony transitioned to the Aged Care and Disability Sector as a recruiter for Support Workers demonstrating his ability to lead, coach and mentor at all levels, specifically client services as a Field Support Coordinator. Anthony is committed to bringing his breadth and depth of experience to collaborate with clients and other stakeholders to provide support for people to live their lives independently.
Feula is a service coordinator for Community Options Australia. Feula is dedicated to delivering quality services to people. Feula is committed in sharing the values of Community Options Australia with her team and clients. She has over eight years’ experience within the retail banking sector with customers allowing her to be adaptable when providing services to clients as well as developing relationships within a team. Feula is enthusiastic to build her knowledge within the community care Sector and looks forward to building valuable relationships.
Nick is a Service Coordinator at Community Options Australia, with a strong background in logistics and account management. He is committed to delivering excellent customer service and is passionate about assisting others with improving their wellbeing. Nick has a Bachelor of Commerce degree and is currently studying to be a Physiotherapist.
Samantha is a Service Coordinator for Community Options Australia. She has previously been employed in the front line as a Support Worker and Vulnerable Children Educator. With over 5 years’ experience in the community service sector, Samantha is dedicated to using her skills from working out in the field, and bringing this knowledge into the Compacks Program.
Lola is a Service Coordinator, delivering a new service model to provide administration and customer service support for ComPacks.
Lola is currently studying Business and Management and has over 19 years’ experience in Customer Service, specifically 7 years’ experience in both the Aged Care and Disability Sector; support, coordination, leadership and management roles, recruitment, complaints management, administration and most recently with the NDIS. She is committed to bringing her breadth and depth of experience in the Community Sector to collaborate with our clients and other stakeholders to provide support for people in need to live their lives independently
Cheryl is part of the Regional Assessment Service Team reviewing Support Plans for clients. She is committed to delivering a friendly phone service that results in client’s being able to access services that continue to support them at home. Cheryl’s background is in Health as a former Registered Nurse and then 15 years as a Case Manager for ADHC, also completing a Diploma in Counselling. She was a Counsellor in aged care for 3yrs and also supported ladies who had follow-up checks after a Breast Screen. Cheryl is passionate about older people being able to access services that address their needs and that their journey is a safe and transparent. Cheryl’s Mum is currently in dementia care, so this personal experience helps her to have compassion for others.
Zoya is a RAS Assessor, who is committed to providing great customer service and assisting clients to maintain their health and independence at home. Zoya is utilising her knowledge in the community care sector and enjoys working with clients to provide friendly and efficient support services. She is passionate about building valuable relationships and expanding her knowledge in the sector.
Teresa is Team Leader of the Regional Assessment Service for Community Options Australia which manages client reviews of services. Her experience in the aged care sector began over 8 years ago with Home Care. This led to a role as a Regional Assessment Service Assessor supporting older persons to live independent lives within their own home. She is dedicated to ensuring a collaborative and supportive approach to allow individuals choice in their lives.
Denise has been a Regional Assessor with My Aged Care since its inception in 2015 and is excited to join the collaborative team at Community Options Australia. She brings to her role many years of experience in the health and wellbeing industry across the fields of massage therapy, diversional therapy, care planning and community and residential aged care. Denise is passionate about streamlining service delivery in the aged care sector and supports being there for people, both to enhance their wellbeing and enjoyment of life and to assist in times of crisis.
Theresa has joined the team to deliver the Continuity of Supports Program. Theresa’s passion is supporting people to achieve their potential and she has over 15 years of experience in the community care sector. Theresa has a range of qualifications in education and training, person centred planning, case management and internal auditing. Theresa draws on her knowledge and experience to facilitate innovative, flexible and quality supports. She is energetic and enjoys working collaboratively.
Helen has joined the team to deliver the Continuity of Supports Program. Helen has over 20 years of experience, working alongside people in the community. Her experience and skills commenced with nursing for many years and then into a case management role supporting people from birth through all their life milestones. Helen is experienced in aged care, people with disabilities, carers and families, homelessness, hoarding and squalor to name a few. Helen has progressed to management level positions but has never lost her passion and desire to work at the core front, advocating and ensuring equality for all in our community. Helen is excited to be delivering this new program and assisting people to continue to excel in their lives.
Onaiza is a qualified RAS Home Support Assessor, who has been engaged with RAS since its inception in 2015. Onaiza is passionate about ensuring that the needs of older Australians with multicultural backgrounds are considered, and uses her experience to focus on social inclusion and access. As part of the RAS team that conducts Support Plan Reviews, Onaiza combines her strengths and background in aged care, community services, hospitality and business to listen and understand client’s goals, in order to develop client-centric solutions.
Salome, also known as Toli, is a Service Coordinator for Community Options Australia. Salome is currently studying a Bachelor of Dementia Care. She has 10+ years’ experience as a successful and goal-driven Customer Service Manager with a background in Banking, Grade 1 monitoring in Security for major accounts, direct sales, as well as a legal secretary. The last 6 years, she has worked specifically in the aged care, community, disability care and independent living sector as a Senior Aged Care Coordinator, advocating, monitoring, evaluating and supervising interdisciplinary care for each individual client. Salome’s passion, enthusiasm and experience drives her to make a difference in the lives of those in need.
Community Options Australia works with a team of professionals to provide you with the best services.
Benjamin has worked for several peak bodies and professional associations in healthcare, agriculture and migration since 2007. Much of his experience working in these organisations has focussed on communication, marketing, membership, media and business development work. Benjamin has also served as a senior and General Manager during his time working in the associations sector.
Benjamin is a member of the Australasian Society of Association Executives and is a Director on a not for profit Board.
Chair of Board; Member of Governance Committee
David Bruce is a CEO and Company Director with experience in Australia, Middle East, India and the United Kingdom in the not-for-profit sectors of health, research and development, pharmaceutical and finance sectors.
He is strategically focused, achievement and performance-oriented and has been responsible for all aspects of business development, operations and stakeholder management. David is a strong networker amongst people who have significant influence in Australia, New Zealand and other international countries with governments, corporations and charities, particularly in the areas of not-for-profit health, pharmaceutical, research and development and medical organisation(s), design & building and construction. Recently, as CEO/CFO, Executive Director and shareholder of an international architectural practice at the Kann Finch Group, David focused on the corporate restructure and redevelopment of the practice during difficult trading conditions in Australia, Dubai, Abu Dhabi and the Middle East and African (MENA) region – travelling between these countries to establish project contacts and develop businesses – following the global financial crisis.
He is a graduate and member of the Australia Institute of Company Directors, a Fellow of the Governance Institute of Australia and Fellow of The Institute of Managers and Leaders and is currently completing a MBA via Southern Cross University.
Chair of Risk & Finance Committee
Dalvin brings strategic legal and commercial skills from over 15 years’ experience practicing as a commercial and technology lawyer in the health, technology, and government sectors. He is currently a senior lawyer at an award winning national law firm where his main areas of practice are in cyber security, government contracting, technology sourcing, e-commerce, and corporate governance. In addition to his professional practice, Dalvin teaches a Masters of Law course at the Australian National University. Dalvin holds a Bachelor of Laws, Bachelor of Commerce and a Masters of Law. Dalvin is a member of the Australian Institute of Company Directors and serves as Vice Chair of the Technology Sourcing committee of ITECH Law. He has presented and written on a wide array of commercial and cyber security topics. It is Dalvin’s belief that effective risk management and putting the end-consumer at the centre of decision making is the key to achieving positive outcomes.
Member of Risk & Finance Committee
Sara rethinks service delivery, funding models and stakeholder engagement and designs new systems that make differences to communities, and government, not-for-profit and commercial delivery systems. She combines and integrates co-designing, strategic thinking and project delivery. She is an executive, a project lead, advocate, public speaker and problem solver. She has led and managed teams and organisations and more than 20 projects in Australia and the United Kingdom with a focus on the need to integrate social, legal, commercial, public, and individual perspectives so that what emerges are outcomes that provide opportunities for new work/life-conditions, and that meet the ever-changing levels of complexity in our society.
She has extensive experience in major capital works project management, assurance, governance and delivery covering both the public and private sectors. An expert in strategic asset planning, Sara has provided expert advice to NSW Government clients to improve asset governance planning, delivery, and management.
Sara has held senior executive leadership roles in legal, commercial and government sectors, and is passionate about her work, bringing a high level of passion and rigor.
Member of Governance Committee
Sarah brings strategic, financial and corporate governance skills from three decades of board and executive experience in not-for-profits, SMEs and multinationals in Australia, France and the US. She has served on 14 health / infrastructure / education / sport / agrifoods boards in the last decade (four current) and is Director of her own SME consultancy. Sarah holds a BA, BCA, MBA (Hons) and GAICD and has received multiple awards for her not-for-profit, consultancy and corporate work. She is a member of Governance Institute (Fellow), Australian Marketing Institute (Fellow, CPM, Awards Head Judge), Women on Boards, Australian Fulbright Alumni Association, Victoria University of Wellington Alumni Association (Regional Ambassador – Sydney) and University of Chicago Alumni Association (Founder and former Chair, Perth Branch). Sarah is enjoying combining her passion for the community sector with her communication skills to build awareness and advocacy for community services within Australia.
Chair of Governance Committee
Jacqueline is currently employed in the not-for-profit sector as a Project and Business Development Manager, a role that sees her working in pedagogy, project management, stakeholder engagement, digital programs and policy implementation. She holds a Bachelor of Arts (Languages) and a Master of Teaching (Primary) from the University of Sydney and is a former Board Observer from the Sydney Observership program. Jacqueline has over 14 years’ experience working in diverse roles across the education sector in Australia and the UK. She is a former Primary School educator, researcher, teacher mentor, Admissions, Engagement and Advancement professional. Jacqueline’s career has been characterised by her personal philosophy of servant leadership; seeking out justice for those without the power and opportunities to develop agency on their own. The projects she implements and leads are funded by large philanthropic and government organisations and see her working with vulnerable young people as well as First Nations peoples in remote, regional and metropolitan settings. Jacqueline is inspired by the potential of the not-for-profit sector to influence social change, policy and practice.
Member of Governance Committee
Member of Risk & Finance Committee