Coronavirus - COVID-19

We are actively monitoring the COVID-19 (Coronavirus) outbreak and taking steps to help staff and the people we support remain safe. Our Emergency Response Plan has been activated. We are undertaking necessary testing of systems to ensure business continuity whilst minimising the risk of exposure.

Our CEO, Bill Campos is our Emergency Response contact

Helping you stay safe during the COVID-19 (coronavirus) pandemic

How we are helping

During the coronavirus pandemic, you might be feeling uncertain and getting a lot of information from many different sources. So, we want to keep everything you need to know about our response to the coronavirus in one place, with the latest information as things change. Here are some of the things we’re doing to help you, our teams, and our network to stay safe in this challenging time.

Support for our clients

We have moved our team of Home Support Assessors and Service Coordinators to work from home arrangements. With this transition, we ensure we are answering your calls and able to provide you with continuity of service. We are also making further changes to our telephone network to improve the caller experience. Thank you for your patience and understanding as we move forward.

Support for our network

As changes come in the way the Government is asking us to maintain and deliver services evolve, we are in regular contact with our network. Our network remains highly committed and responsive. We are grateful and proud of how everyone is working. We share a common goal of keeping our people and our clients safe and supported.

Our lines are open

ComPacks: 1300 136 606
Compacks Scheduling: 1300 768 028
Regional Assessment Service (RAS): 1300 785 356


The Australian Government has released an official app with the information you need to know about #Coronavirus. Search “Coronavirus Australia” in the Apple App Store and on Google Play.

Find the latest official Coronavirus news and information on the new WhatsApp chatbot. Click to open the WhatsApp channel, or download WhatsApp on iOS or Android.

For more support services, please click here.

The links posted here will provide the latest information on policy and best practice.

Australian Government Department of Health:

This site provides the latest information from government and includes policy announcements, best practice guidance and a range of education and support materials.

NSW Health:

This site provides the latest NSW Health policy and guidance and includes resources for health professionals and the public.

Health Direct:

This government website provides useful information and resources for you and your family. Links are available for a mobile app.

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